Patient Communication Policy

Effective Date: 7/10/2025

At SurgiCore Ambulatory Surgery Center (“SurgiCore,” “we,” “our,” or “us”), we are committed to providing clear, respectful, and timely communication with our patients, families, and caregivers. This policy outlines how we communicate with you and how you can communicate with us throughout your care.

Communication Methods

We use a variety of communication methods to ensure you receive accurate and timely information, including:

• Phone calls (landline or mobile)
• Text messages/SMS
• Voicemail messages
• Emails
• Patient forms
• Printed documents
• Secure portals or apps, where applicable
• In-person discussions during your visits

You may be asked to consent to certain types of communication when scheduling your appointment or registering as a patient.

Contacting You

We may contact you regarding:

• Appointment confirmations or scheduling
• Pre-operative or post-operative instructions
• Test results or follow-up needs
• Billing or insurance issues
• Satisfaction surveys and service feedback
• Information about SurgiCore services

Please ensure we have your current phone number, email, and mailing address on file. You can update your contact preferences at any time.

Voicemail and Email Consent

If you provide us with your phone number or email, you are giving consent for SurgiCore to leave limited health information via voicemail or email (e.g., appointment details or callback requests). Sensitive information will not be left in detail unless you have given express permission.

If you do not want us to leave messages or send emails, you must notify us in writing.

Text Messages

By providing your mobile number, you may receive text reminders for appointments, updates, or patient satisfaction surveys. Message and data rates may apply. You may opt out at any time by replying “STOP” or notifying our front desk.

Communication with Others

You may designate a family member or caregiver to receive updates or speak on your behalf. Please complete the appropriate authorization forms if you would like someone else to receive your health information.

Emergencies

Do not use email, text messages, or social media to communicate medical emergencies. If you are experiencing an emergency, please call 911 or go to the nearest emergency room.

Your Privacy

All communications from SurgiCore are governed by HIPAA privacy rules. We make every effort to protect your personal health information when contacting you. For more information, see our [Notice of Privacy Practices].

Questions or Updates

If you have questions about how we communicate with you or would like to update your communication preferences, please contact:

Patient Services Team